--- title: "Contact Support: Account, Billing and Projects | Potto AI" description: "Contact Potto AI support by email for help with your account, credits and billing, a video or image project, and privacy requests. Find Potto AI online." canonical: "https://potto.ai/contact" language: "en" dateModified: "2026-10-08" --- # Contact Potto AI Get help with your account, credits and billing, a video or image project, or a privacy question. The Potto AI team answers by email. **[support@potto.ai](mailto:support@potto.ai)** For account or billing questions, write from the email address on your account. Never send passwords, access tokens or card details. ## What we can help with ### Account and sign-in Problems signing in with Google or email, changing your email address or deleting your account. ### Plans, credits and billing Subscriptions, credit packs, credit balances, invoices and charges that look wrong. ### Video projects and exports A storyboard that will not generate, a preview that does not play or an MP4 that differs from the preview. ### Images and editing tools An image or edit that fails, or a result from the generator, a tool or a template that misses your request. ### Privacy and your data Requests to access or delete your data, and questions about how Potto AI processes it. ### Feedback and partnerships Feature requests, bug reports and partnership inquiries. ## Help us find the issue 1. Describe what you need and what happened, and what you expected instead. 2. Include the project reference, the page or tool, and the task, if relevant. 3. For technical issues, include your browser and device and when the problem occurred, with your time zone. 4. For security concerns, describe the impact and the steps to reproduce it without sharing other people’s private data. ## Follow Potto AI Find Potto AI on these official profiles. - [X](https://x.com/pottodotai) - [YouTube](https://www.youtube.com/@pottoai) - [Instagram](https://www.instagram.com/pottoai/) - [Threads](https://www.threads.com/@pottoai) - [GitHub](https://github.com/potto-ai) ## Check these pages first A contact question about a plan, a charge or a policy is easier to answer once you have read the page that covers it. Quote the passage that is unclear in your message. - [Pricing](https://potto.ai/pricing.md): Read the current plans, credit packs and conditions - [Billing & Credits](https://potto.ai/billing): Check your subscription, credits and invoices after you sign in - [Terms of Service](https://potto.ai/terms): Read the current terms for using the service - [Privacy Policy](https://potto.ai/privacy): Read the current privacy information ## Potto AI Support FAQs ### How do I contact Potto AI support? Email support@potto.ai. For account or billing questions, write from the email address on your Potto AI account so the team can find it without asking for more details. There is no separate ticket form, and the page does not promise a response time. ### How do I change or cancel my plan? Open Billing in your account and choose Manage subscription to change or cancel your plan and to see your invoices. If a charge looks wrong, email support with the date and amount, and do not send card details. ### What should I do if a video or image fails? Credits reserved for a failed or cancelled task are released, so check the task status and your transaction record first. If something still looks wrong, email support with the project reference, the page or tool, and roughly when it happened. ### How do I report a video that looks wrong? Say whether the problem is in the draft content, the preview or the exported MP4, and name the scene, caption or moment in the video. Include the project reference and a safe screenshot of the frame. A completed result that misses your brief is a quality report, not a failed task. ### How do I delete my Potto AI account? Email support@potto.ai from the email address on the account and ask for the account to be deleted. If you cannot use that address, explain why and the team will tell you how to confirm the request. ### How do I ask for a copy of my data or its deletion? Email support@potto.ai from your account address and say what you need. The Privacy Policy explains how Potto AI processes personal data. ### How do I report a security issue? Email support@potto.ai with the affected page, the impact and the steps to reproduce it. Do not include other people’s private data, passwords or access tokens. ### How do I send a feature request or a partnership inquiry? Email support@potto.ai. For a feature request, describe the task you are trying to complete and where it becomes slow or unclear. For a partnership, say who you represent and what you propose; a first message does not need confidential details. ## Email Potto AI support Write to support@potto.ai with what you need, what happened and a safe reference to the project or page.